Privacy Policy · Family Locator Pro

CloudEx Inc. ("we", "us", or "our") operates the "Family Locator Pro" app (the "Service"). This Privacy Policy explains what information the Service handles, who can see it, how long it is kept, and the choices available to you. By using the Service, you are deemed to have agreed to the practices described in this Policy.

1. Our Core Principle

Family Locator Pro lets family members share their location and let each other know they are OK. You create a family group or join one with an invite code; there is no account and no sign-up, and no email address or password is ever asked for. What you share is delivered only to the members of your own family group. You decide what to share, a notification is always shown while you are sharing, and you can stop sharing or leave the group at any time.

To deliver your location and alerts to your family, the shared information is stored on Google Firebase servers that we operate for the Service. We do not sell it, we do not use it for advertising, and we do not share it with anyone outside your family group, except as required by law.

2. What Is Shared With Your Family Group

The following information is visible to the members of the family group you belong to, and to no one else:

Your profile: the name you choose, your pin color, and — only if you enter one — your phone number, so that your family can call you from an alert or the SOS screen.
Your location (while location sharing is on): latitude and longitude, accuracy, the time of the fix, speed, and which of your group's saved places you are at. Fixes that are less accurate than about 1.5 km are not sent.
Your status: battery level and whether the phone is charging; the time you last used your phone; the time your phone last contacted the server; whether location sharing is on; your safety check time; whether a safety check or an SOS is in progress.
Family events: SOS alerts and their end (with your location), check-ins (with the short note you choose and your location), arrivals at and departures from saved places, low battery alerts, safety check alerts and the "all clear" that follows, and members joining or leaving the group.
Saved places: the name, center, and radius of each place your group saves (for example home or school). Any member can add or edit them.
Location history: the points of your shared location with their time and accuracy, so that your family can see where you have been.
"Update now" requests: when a member asks for fresh locations, a request is stored for each member. Your phone answers with a new location only while you allow sharing.
Invites: when you invite someone, the invite code, your group's name, your name, and an expiry time are stored so that the person you invite can see whose group they are joining.

3. Your Control Over Sharing

Notification while sharing: while the Service is sharing your location or running the safety check, a notification that cannot be dismissed is shown, so it is always clear that sharing is active.
Stop sharing at any time: when you turn location sharing off, your family sees "Not sharing" and your last location is removed from their screens. The safety check and SOS keep working.
Leave the group: when you leave, your profile, status, location history, and pending requests are deleted from the group.
Remove members and delete the group: the creator of a group can remove a member (which deletes that member's data from the group) or delete the whole group, which deletes everything shared in it.
Use only with consent: Family Locator Pro is for families who agree to share with each other. Please do not install it on someone else's phone to locate them without their knowledge.

4. Information We Collect

4.1 Information Collected Automatically

Anonymous sign-in identifier: Via Firebase Authentication, the app signs in anonymously to receive a random identifier that links your phone to your family group. It contains no name, email address, or phone number.
Anonymous crash reports: Via Firebase Crashlytics. When the app crashes, we collect the stack trace, device model, OS version, and app version. This does not include your location, your family's information, or other personally identifiable information.
Purchase information: We use purchase tokens issued by Google Play to verify your one-time "Premium" purchase. We never receive any payment information such as credit card numbers.
Map images: The maps are drawn with map data downloaded from OpenFreeMap. As with any request to a web server, the map server receives your device's IP address and the map tiles for the area being displayed. No information about you or your family is sent.
List of our other apps: To show our other apps, the app downloads their names, descriptions, and icons from our content server (static files hosted on Cloudflare Pages). The request contains no personal data from the app; the server receives your device's IP address as part of the connection.

The Service does not use analytics tools and does not collect your device's advertising ID.

4.2 Information Handled on Your Device

Addresses: To show an address for a location, the app uses your device's address lookup service (Android's Geocoder, usually provided by Google), which receives the coordinates to look up. The address is shown only on your screen.
QR codes: When you scan an invite QR code, the scan is handled by Google Play services' code scanner. The app receives only the text of the code; it does not receive camera images.
Usage access (optional): If you allow usage access, the app reads only the time of your most recent unlock or app switch, so that it does not wrongly tell your family that your phone has not been used. It does not record or send which apps you used or what you did in them.
Movement and charging (Premium, optional): If you turn on "Moving counts as OK" or "Charging counts as OK", the app listens for the phone's significant-motion signal or for the charger being plugged in or unplugged, and only updates the time you last used your phone. No movement data is stored or sent.
App settings: Your settings, check-in phrases, the last location your phone measured, and the time you last used your phone are stored on your device.
Android backup: If backup is turned on in your device settings, Android may include the app's settings and purchase state in the backup it saves to your own Google account, and may copy them to a new phone when you transfer your data directly. Your family group data is not included. This is handled by Android; we have no access to it.

4.3 Information We Explicitly Do Not Collect

Your contacts, messages, call history, photos, or files
Which apps you use or what you do in them
The contents of your screen
Your email address or a password (there is no account)
Your device's advertising ID

The app never sends SMS messages automatically. When you choose "Also send by SMS" during an SOS, your SMS app opens with a message containing your location, and you send it yourself.

4.4 Permissions the App Requests and Their Purposes

Location (ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION) — Shares your location with your family group, detects arrivals and departures at saved places, and adds your location to an SOS or check-in. Location data is delivered only to your family group.
Location all the time (ACCESS_BACKGROUND_LOCATION) — Requested only after an explanation in the app, so that your family keeps receiving your location while the app is closed and sharing can resume by itself after your phone restarts. You can choose "Only while using the app" instead.
Foreground service (location) — Keeps location sharing and the safety check running reliably, with a notification always shown.
Notifications (POST_NOTIFICATIONS, Android 13+) — Shows SOS alerts, alerts from your family, the "Are you OK?" question, and the sharing notification.
Run at startup (RECEIVE_BOOT_COMPLETED) — Resumes sharing and the safety check after your phone restarts.
Usage access (PACKAGE_USAGE_STATS, optional) — Reads only the time of your most recent unlock or app switch, as described in Section 4.2. You grant this separately in the system settings.
Internet and network state (INTERNET / ACCESS_NETWORK_STATE) — Exchanges shared information with your family group, and is used for crash reports, Google Play purchase verification, in-app reviews and in-app updates, maps, the list of our other apps, and showing this privacy policy in the app.
Wake lock (WAKE_LOCK) — Lets scheduled background checks finish their work.
Google Play billing (BILLING) — The one-time Premium purchase.

5. How We Use Information

The information described above is used only for the following purposes:

Delivering your location, status, and alerts to your family group, and theirs to you
Operating and maintaining the Service
Verifying your Premium purchase
Diagnosing and fixing crashes
Responding to support inquiries
Complying with applicable laws

6. Third-Party Services

Family Locator Pro uses the following third-party services. Each service has its own privacy policy.

Firebase Authentication (Google LLC) — anonymous sign-in
Firebase Realtime Database (Google LLC) — stores and delivers the information shared within your family group
Firebase Crashlytics (Google LLC) — anonymous crash diagnostic data
Google Play services (Google LLC) — location and the QR code scanner
Google Play Billing (Google LLC) — the one-time Premium purchase; payment is completed on Google Play, and we receive only a purchase token
Google Play In-App Review and In-App Updates (Google LLC) — let you rate the app and install updates without leaving it
OpenFreeMap — map data (map data © OpenStreetMap contributors)
Cloudflare Pages (Cloudflare, Inc.) — hosts the static list of our other apps

Family Locator Pro does not display ads within the app and does not share your data with advertising networks.

7. Data Retention

Location history: deleted automatically after 30 days.
Family events: deleted automatically after 14 days.
Invites: can be used to join for 48 hours; after that they no longer work.
Your profile and current status: kept while you are a member of the group. They are deleted when you leave the group, when the group's creator removes you, or when the group is deleted. Your last location is removed when you turn location sharing off.
Crash reports: retained for 90 days, then deleted.
Information on your device: kept until you uninstall the app or clear its data.

8. International Data Transfers

We are based in Japan. The information shared within your family group is stored on Firebase servers in the United States, and crash diagnostics and the list of our other apps may be processed in various countries. When you use the Service, the information described above may be processed outside your country of residence under standard contractual safeguards.

9. Your Rights

Depending on where you reside (e.g., the EEA, UK, California, Japan), you may have the right to request access to, correction of, or deletion of your information. You can:

Change your name, color, or phone number in the app at any time
Turn off location sharing, or withdraw the location, notification, or usage access permission in your device settings at any time
Leave your family group to delete your information from it, or delete the group if you created it
Contact us at the address below to make a request regarding your information

10. Children's Privacy

Family Locator Pro is intended for adults and for family members using it with the consent and supervision of a parent or guardian. It is not directed to children under the age of 13 (or the minimum age applicable in your region). If a parent or guardian sets up the app on a child's phone, they decide what is shared and can delete the child's information at any time by removing them from the group or leaving it. If we learn that we hold information from a child without such consent, we will delete it promptly upon being contacted.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version is always published at this URL together with its effective date. We will also notify you within the app of significant changes as appropriate.

12. Contact

For questions about privacy, data requests, or to report concerns, please email us at .

CloudEx Inc. (Japan)

Effective Date: October 24, 2026